Tri-Rivers Federal Credit Union Defends YOU Against the Effects of Identity Theft 

 Identity theft is a billion dollar business for thieves and a billion dollar loss for the rest of us.  As a result, recent regulation enacted by the Fair and Accurate Credit Transactions Act (FACTA) requires that we put into place additional measures to safeguard your account and our financial institution. 

Notice of New Monthly Security Fee:

To offset increasing costs for our financial institution, as well as reductions in our income from overdraft fees and interchange fees, we must implement a new maintenance fee on our share draft accounts.  This new service charge of $2.00 per account per month will begin in August 2011, and will appear on our members’ statements as “Security Fee.”  If you have any questions about how this fee pertains to your account, please contact your nearest branch office.

New Benefit Available to our Share Draft Accountholders – Fully Managed Identity Recovery

If you suspect or have confirmed identity theft for ANY reason whatsoever, even if it does not pertain to your accounts with us, we will provide professional identity theft recovery benefits covering both financial and non-financial fraud. 

This includes, but it is not limited to:

·         Medical fraud

·         Bank and credit card fraud

·         Government documents and benefits fraud

·         Employment fraud

·         Phone and utilities fraud

·         And many more…

 As a Share Draft accountholder, if you suspect identity theft for any reason, or your personal information has been compromised, contact Tri-Rivers Federal Credit Union and we will submit you to a recovery advocate.  You will be assigned a professional, trained and certified Recovery Advocate who will assess the situation and create a plan for recovery. The Advocate will do all the work on the your behalf, through a Limited Power of Attorney, to resolve all issues of fraud, no matter how long the process takes or how far and wide the fraud has reached. The Advocate will:

1.     Provide access to credit reports from all three bureaus and review the reports with the victim to identify fraudulent activity

2.     Work with the victim to place fraud alerts with the three major credit bureaus

3.     Assist in completing an Identity Theft Affidavit and Declaration of Fraud to establish the victim’s rights

4.     Activate credit monitoring during recovery to check for additional signs of abuse

5.     Contact the Social Security Administration, U.S. Postal Service, Department of Motor Vehicles, etc. as applicable, to address any misuse of official documentation of the victim’s identity

6.     Research and document all fraudulent transactions and false accounts or contracts signed with creditors, banks, utility companies, leasing agents, medical facilities, etc.

7.     Follow up to make sure all wrongful activity is reversed and/or removed from records

8.     Work with local and federal law enforcement to try to stop the criminal(s) who are using the identity

9.     Activate other members of the recovery team to assist when necessary, including professional investigators and legal advisors

10.   Provide 12 months of follow-up after recovery is complete

In addition, these benefits extend beyond all named share draft accountholders to include three generations of your family – including your spouse, children and parents.  Covered individuals include the accountholder’s 

·         Spouse or domestic partner

·         Dependents under age 25 with the same permanent address – even if they are in college or the military

·         Parents with the same permanent address - living at home or in elder care (nursing home, assisted living, hospice, etc) - with benefits extended up to 12 months after death. (See complete terms below) 

 Learn More about Identity Theft

Identity theft is defined as the process of using someone else’s personal information for personal gain.  ID theft can happen to anyone, and it can come in all shapes and sizes. According to the FTC, there are more than 30 types of identity theft affecting millions of Americans each year. Your credit card digits could be stolen and used to make online purchases; a thief could impersonate you to open a loan in your name; a felon could commit a crime and pretend to be you when caught; or someone could use your personal information to apply for a job.

 To learn more about this growing problem, and to learn how to protect yourself against its devastating effects, visit www.idtheftedu.com. 

 Have You Been Submitted for Recovery Services?

If you have been submitted for identity recovery services, you may check on the status of your case by clicking here:  https://mtfcu.merchantsinfo.com/

Purchase Identity Theft Detection Tools

As part of this group program, Tri-Rivers Federal Credit Union also provides you with discounted access to additional identity theft detection and recovery tools.   

For more details or to register, click here:  https://mtfcu.merchantsinfo.com/

To register for credit monitoring only, click here:   https://mtfcumon.merchantsinfo.com/

 Terms for Identity Recovery Services 

1. Services will be extended to accountholders at the discretion of Tri-Rivers Federal Credit Union and may be cancelled upon 30 days notice to the accountholder. 
2. Services extend to all named accountholders, their spouse or domestic partner, dependents up to age 25 with the same permanent residence address as the accountholder, including students and military, and parents of the accountholder living at the same address as the accountholder, or living in hospice, assisted living, nursing home or deceased for 12 months or less.
3. Benefits have no cash equivalent, are non-transferable, and non-cancelable (except in the event of termination of the Group Plan.) 
4. Provider Services do not cover financial losses of any kind arising from the identity theft.
5. Eligibility for recovery services is based on ID theft events that are discovered and reported Tri-Rivers Federal Credit Union on or after the effective date of the group program.
6. Identity Theft is defined as fraud that involves the use of a consumer’s name, address, Social Security Number, bank or credit/debit card account number, or other identifying information without the knowledge of the consumer, and such information is used to commit fraud or other crimes. 
7. Recovery Services may be refused or terminated if it is deemed that the accountholder or eligible family member is committing fraud or other illegal acts, making untrue statements, or failing to perform his/her portion of the recovery plan. Services will not be refused or terminated due to the complexity of a case.  
8. Tri-Rivers Federal Credit Union and/or its service provider of the identity theft services cannot be held responsible for failure to provide or for delay in providing services when such failure or delay is caused by conditions beyond its control.
9. This service does not provide credit counseling or repair to credit which legitimately belongs to the accountholder or eligible family member.
10. Services are only available to residents of the United States. Identity recovery is only performed with agencies and institutions in the United States, or territories where U.S. law applies.

Copyright 2011 CU*SOUTH, Inc.  We Grow Credit Unions.  
All rights reserved.  Last Updated 3/07/2011.